My Account

Registration

• How do I create a Boost Bank Account?
• What information is needed for registration?
• Can I update the personal information I submitted during registration?
• Is there a registration fee?
• Why didn't I receive any TAC/OTP code to my registered mobile number?
• What should I do if i have trouble registering?

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Log-In

• I'm unable to login to my account. What should I do?
• How do I log out from my account?

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Account Verification

• Why do I need to verify my identity?
• How long does the verification process take?
• Why was my account verification rejected?

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Passwords & PINs

• How do I reset my bank PIN?
• How do I set up biometric authentication?

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Add Money

• How do I add money to my account ?
• Why was my bank account deducted, but the transaction is not showing in my Boost Bank balance?

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Retrieve Account Details

• How do I download my bank statement?

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Update Profile Details

• How do I update my personal details?
• How do I change my mobile number registered with Boost Bank?
• How do I update my email address registered with Boost Bank?

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Account Termination

• How do I terminate / close my account?

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Interest, Fees and Charges

• How is the daily interest calculated?
• Is there a maximum capping to the interest I can earn in my Boost Bank account?
• What are the interest rates I will earn on my Boost Bank account?
• How do I earn the Special Jar?
• Are there any fees or charges to my Boost Bank account?
• Will I be charged an early withdrawal fee if I withdraw money from my Savings Jar(s) prior to my target date?

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Getting Help

• How do I contact Boost Bank support team?

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